.page-faq {
  --faq-rule: rgba(31, 26, 23, 0.13);
  --faq-rule-soft: rgba(31, 26, 23, 0.06);
  --faq-on-dark: rgba(245, 239, 230, 0.78);
}

.page-faq .breadcrumb {
  padding-block: 16px 0;
  font-size: 12px;
  letter-spacing: 0.08em;
  color: var(--stone);
}
.page-faq .breadcrumb a {
  color: var(--crimson);
  text-decoration: none;
}
.page-faq .breadcrumb a:hover {
  text-decoration: underline;
}

/* ── 首屏 ───────────────────────────── */
.page-faq .faq-hero {
  position: relative;
  overflow: hidden;
  background-color: var(--sand);
  background-image:
    repeating-linear-gradient(90deg, var(--faq-rule-soft) 0 1px, transparent 1px 88px),
    repeating-linear-gradient(0deg, var(--faq-rule-soft) 0 1px, transparent 1px 88px);
  border-bottom: 1px solid var(--faq-rule);
}
.page-faq .faq-hero::before {
  content: "";
  position: absolute;
  inset: 0 auto 0 0;
  width: 4px;
  background: linear-gradient(180deg, var(--gold) 0%, var(--crimson) 68%, transparent 100%);
}
.page-faq .faq-hero__grid {
  display: grid;
  gap: clamp(26px, 5vw, 52px);
  padding-block: clamp(30px, 5.5vw, 68px) clamp(34px, 5.5vw, 76px);
}
.page-faq .faq-hero__title {
  margin: 14px 0 0;
  font-family: var(--font-display);
  font-weight: 300;
  font-size: clamp(2.4rem, 7.4vw, 5.2rem);
  line-height: 1.05;
  letter-spacing: -0.01em;
  color: var(--ink);
}
.page-faq .faq-hero__lede {
  margin: clamp(16px, 2.4vw, 24px) 0 0;
  max-width: 34em;
  font-size: clamp(15px, 1.6vw, 17px);
  line-height: 1.85;
  color: var(--ink);
}
.page-faq .faq-hero__jump {
  display: flex;
  flex-wrap: wrap;
  gap: 10px 22px;
  margin: clamp(20px, 3vw, 30px) 0 0;
  font-size: 13px;
  letter-spacing: 0.05em;
}
.page-faq .faq-hero__jump a {
  padding-bottom: 3px;
  color: var(--ink);
  text-decoration: none;
  border-bottom: 1px solid var(--gold);
}
.page-faq .faq-hero__jump a:hover {
  color: var(--crimson);
  border-bottom-color: var(--crimson);
}
.page-faq .faq-hero__figure {
  margin: 0;
  padding: 10px;
  background: var(--mist);
  border: 1px solid var(--faq-rule);
  box-shadow: 14px 14px 0 rgba(139, 30, 63, 0.07);
}
.page-faq .faq-hero__figure img {
  display: block;
  width: 100%;
  height: auto;
  max-width: 100%;
  object-fit: cover;
}

@media (min-width: 900px) {
  .page-faq .faq-hero__grid {
    grid-template-columns: minmax(0, 1.1fr) minmax(0, 0.9fr);
    align-items: end;
  }
}

/* ── 帮助索引 ───────────────────────── */
.page-faq .faq-index {
  padding-block: clamp(38px, 6vw, 76px);
  background: var(--mist);
}
.page-faq .faq-index__head {
  max-width: 46rem;
}
.page-faq .faq-index__intro {
  margin: 14px 0 0;
  max-width: 36em;
  line-height: 1.85;
  color: rgba(31, 26, 23, 0.78);
}
.page-faq .faq-index__layout {
  display: grid;
  gap: clamp(20px, 4vw, 44px);
  margin-top: clamp(24px, 4vw, 42px);
}

.page-faq .faq-cats__label {
  margin: 0 0 12px;
  font-size: 11px;
  letter-spacing: 0.16em;
  color: var(--stone);
}
.page-faq .faq-cats__group {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}
.page-faq .faq-cat {
  display: inline-flex;
  align-items: center;
  gap: 9px;
  padding: 10px 14px;
  font: inherit;
  font-size: 13px;
  letter-spacing: 0.04em;
  text-align: left;
  color: var(--ink);
  background: transparent;
  border: 1px solid var(--faq-rule);
  border-radius: 0;
  cursor: pointer;
  transition: background 0.22s var(--ease-out), color 0.22s var(--ease-out), border-color 0.22s var(--ease-out);
}
.page-faq .faq-cat:hover {
  border-color: var(--gold);
}
.page-faq .faq-cat__n {
  font-family: var(--font-mono);
  font-size: 11px;
  color: var(--gold);
}
.page-faq .faq-cat[aria-pressed="true"] {
  background: var(--crimson);
  border-color: var(--crimson);
  color: var(--sand);
}
.page-faq .faq-cat[aria-pressed="true"] .faq-cat__n {
  color: var(--gold-light);
}

@media (min-width: 960px) {
  .page-faq .faq-index__layout {
    grid-template-columns: 232px minmax(0, 1fr);
    align-items: start;
  }
  .page-faq .faq-cats {
    position: sticky;
    top: 132px;
  }
  .page-faq .faq-cats__group {
    flex-direction: column;
    flex-wrap: nowrap;
  }
  .page-faq .faq-cat {
    width: 100%;
  }
}

/* ── 折叠条目 ───────────────────────── */
.page-faq .faq-entries {
  border-top: 1px solid var(--faq-rule);
}
.page-faq .faq-entry {
  border-bottom: 1px solid var(--faq-rule);
  transition: opacity 0.25s var(--ease-out);
}
.page-faq .faq-entry__sum {
  display: grid;
  grid-template-columns: auto minmax(0, 1fr) 20px;
  gap: 10px 12px;
  align-items: start;
  padding: 18px 2px;
  cursor: pointer;
  list-style: none;
}
.page-faq .faq-entry__sum::-webkit-details-marker {
  display: none;
}
.page-faq .faq-entry__cat {
  margin-top: 3px;
  padding: 2px 7px;
  font-size: 11px;
  letter-spacing: 0.12em;
  white-space: nowrap;
  color: var(--crimson);
  border: 1px solid rgba(139, 30, 63, 0.3);
}
.page-faq .faq-entry__q {
  font-size: clamp(15px, 1.7vw, 16.5px);
  font-weight: 500;
  line-height: 1.6;
  color: var(--ink);
}
.page-faq .faq-entry[open] .faq-entry__q {
  color: var(--crimson);
}
.page-faq .faq-entry__sign {
  position: relative;
  width: 18px;
  height: 18px;
  margin-top: 5px;
}
.page-faq .faq-entry__sign::before,
.page-faq .faq-entry__sign::after {
  content: "";
  position: absolute;
  left: 0;
  right: 0;
  top: 50%;
  height: 1px;
  background: var(--gold);
  transform: translateY(-50%);
}
.page-faq .faq-entry__sign::after {
  transform: translateY(-50%) rotate(90deg);
  transition: transform 0.25s var(--ease-out);
}
.page-faq .faq-entry[open] .faq-entry__sign::after {
  transform: translateY(-50%) rotate(0deg);
}
.page-faq .faq-entry__body {
  padding: 0 2px 22px;
  max-width: 42em;
  font-size: 15px;
  line-height: 1.85;
  color: rgba(31, 26, 23, 0.86);
}
.page-faq .faq-entry__body p {
  margin: 0 0 10px;
}
.page-faq .faq-entry__body p:last-child {
  margin-bottom: 0;
}
.page-faq .faq-entry__body a {
  color: var(--blue);
  text-decoration: none;
  border-bottom: 1px solid var(--gold);
}
.page-faq .faq-entry__body a:hover {
  color: var(--crimson);
}
.page-faq .faq-entry__list {
  margin: 6px 0 12px;
  padding-left: 20px;
}
.page-faq .faq-entry__list li {
  margin-bottom: 8px;
}
.page-faq .faq-entry__list li:last-child {
  margin-bottom: 0;
}
.page-faq .faq-entry__list--dot {
  list-style: none;
  padding-left: 0;
}
.page-faq .faq-entry__list--dot li {
  position: relative;
  padding-left: 20px;
}
.page-faq .faq-entry__list--dot li::before {
  content: "";
  position: absolute;
  left: 2px;
  top: 0.78em;
  width: 8px;
  height: 1px;
  background: var(--gold);
}

/* ── 六步流程 ───────────────────────── */
.page-faq .faq-steps {
  padding-block: clamp(42px, 6vw, 82px);
  background: var(--crimson-deep);
  color: var(--sand);
}
.page-faq .faq-steps__head {
  max-width: 46rem;
}
.page-faq .faq-steps__title {
  color: var(--mist);
}
.page-faq .faq-steps__intro {
  margin: 16px 0 0;
  max-width: 36em;
  line-height: 1.85;
  color: var(--faq-on-dark);
}
.page-faq .faq-steps__figure {
  margin: clamp(24px, 4vw, 40px) 0 0;
  padding: 8px;
  background: rgba(255, 251, 244, 0.06);
  border: 1px solid rgba(245, 239, 230, 0.2);
}
.page-faq .faq-steps__figure img {
  display: block;
  width: 100%;
  height: auto;
  max-width: 100%;
  object-fit: cover;
}
.page-faq .faq-steps__figure figcaption {
  margin-top: 9px;
  font-size: 12px;
  letter-spacing: 0.05em;
  color: rgba(245, 239, 230, 0.62);
}

.page-faq .faq-timeline {
  position: relative;
  margin: clamp(28px, 4vw, 46px) 0 0 17px;
  padding: 0;
  list-style: none;
}
.page-faq .faq-timeline::before {
  content: "";
  position: absolute;
  left: 0;
  top: 12px;
  bottom: 14px;
  width: 1px;
  background: rgba(245, 239, 230, 0.26);
}
.page-faq .faq-step {
  position: relative;
  padding: 0 0 clamp(22px, 3vw, 32px) clamp(30px, 4vw, 46px);
}
.page-faq .faq-step:last-child {
  padding-bottom: 0;
}
.page-faq .faq-step__num {
  position: absolute;
  left: 0;
  top: 0;
  transform: translateX(-50%);
  display: grid;
  place-items: center;
  width: 34px;
  height: 34px;
  font-family: var(--font-mono);
  font-size: 12px;
  color: var(--gold-light);
  background: var(--crimson-deep);
  border: 1px solid var(--gold);
  border-radius: 50%;
  cursor: pointer;
  transition: background 0.22s var(--ease-out), color 0.22s var(--ease-out), border-color 0.22s var(--ease-out);
}
.page-faq .faq-step__num:hover {
  border-color: var(--gold-light);
}
.page-faq .faq-step__input:checked + .faq-step__num {
  background: var(--gold);
  color: var(--crimson-deep);
  border-color: var(--gold);
}
.page-faq .faq-step__body h3 {
  margin: 4px 0 6px;
  font-size: clamp(15.5px, 1.7vw, 17px);
  font-weight: 500;
  letter-spacing: 0.01em;
  color: var(--mist);
}
.page-faq .faq-step__body p {
  margin: 0;
  max-width: 40em;
  font-size: 14.5px;
  line-height: 1.85;
  color: var(--faq-on-dark);
}

@media (min-width: 860px) {
  .page-faq .faq-timeline {
    margin-left: 0;
    padding-left: 0;
  }
  .page-faq .faq-step {
    padding-left: clamp(48px, 5vw, 62px);
  }
}

/* ── 人工帮助 ───────────────────────── */
.page-faq .faq-help {
  padding-block: clamp(42px, 6vw, 82px);
  background: var(--sand);
}
.page-faq .faq-help__inner {
  display: grid;
  gap: clamp(22px, 4vw, 44px);
}
.page-faq .faq-help__text {
  margin: 16px 0 0;
  max-width: 36em;
  line-height: 1.85;
  color: rgba(31, 26, 23, 0.82);
}
.page-faq .faq-help__links {
  display: flex;
  flex-wrap: wrap;
  gap: 10px 24px;
  margin: clamp(18px, 3vw, 26px) 0 0;
  font-size: 13px;
  letter-spacing: 0.05em;
}
.page-faq .faq-help__links a {
  padding-bottom: 3px;
  color: var(--ink);
  text-decoration: none;
  border-bottom: 1px solid var(--gold);
}
.page-faq .faq-help__links a:hover {
  color: var(--crimson);
  border-bottom-color: var(--crimson);
}

.page-faq .faq-mail {
  padding: 22px 22px 20px;
  background: var(--mist);
  border: 1px solid var(--faq-rule);
  border-left: 3px solid var(--gold);
}
.page-faq .faq-mail__label {
  margin: 0;
  font-size: 11px;
  letter-spacing: 0.16em;
  color: var(--stone);
}
.page-faq .faq-mail__value {
  display: block;
  margin: 8px 0 0;
  font-family: var(--font-mono);
  font-size: clamp(0.95rem, 2.4vw, 1.28rem);
  line-height: 1.5;
  color: var(--crimson);
  word-break: break-all;
  -webkit-user-select: all;
  user-select: all;
}
.page-faq .faq-mail__hint {
  margin: 12px 0 0;
  font-size: 13px;
  line-height: 1.8;
  color: rgba(31, 26, 23, 0.72);
}
.page-faq .faq-mail__meta {
  margin: 14px 0 0;
  padding-top: 12px;
  font-size: 12px;
  letter-spacing: 0.06em;
  color: var(--teal);
  border-top: 1px solid var(--faq-rule-soft);
}

@media (min-width: 900px) {
  .page-faq .faq-help__inner {
    grid-template-columns: minmax(0, 1fr) minmax(0, 380px);
    align-items: start;
  }
}
<<<END>>>